Return & Refund Policy

Imprints by LM

Thank you for shopping with Imprints by LM! We take pride in creating thoughtful gifts and want you to be happy with your purchase.

Personalized & Custom-Made Items

Because personalized products are created specifically for you, we cannot accept returns or exchanges for changes of mind, incorrect photos submitted by customers, or personalization mistakes provided during ordering.

Non-Personalized Items

We accept return requests for eligible non-personalized items within 14 days of delivery. Items must be unused, in their original condition, and returned with their original packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at imprintsbylm@gmail.com with your order number and photographs of the issue.

We will review the situation and arrange an appropriate replacement, refund, or other resolution at no additional cost when the issue is our responsibility.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. Orders may be canceled before production begins. Once production has started on a personalized item, cancellation may no longer be possible.

Refunds

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider or financial institution.

Contact Us

Email: imprintsbylm@gmail.com

Mailing address:

Imprints by LM
P.O. Box 120641
Clermont, FL 34712
United States

Nothing in this policy limits rights or remedies provided by applicable consumer protection laws.